S91 Terms of Service

Who Can Use S91?

To use S91, you must be at least 18 years old, provide complete, accurate and up-to-date registration information, and comply with applicable laws and regulations. You must also complete identity verification (KYC) if requested by the Platform. S91 may suspend or restrict accounts that do not meet these requirements.

Acceptance of the Terms

Creating an account, accessing S91 or using Platform services constitutes acceptance of these Terms of Service. Users who do not accept the Terms should discontinue use of S91 immediately.

One Account Per User

Each user may register and maintain only one S91 account. Multiple accounts must not be created to obtain unfair advantages or misuse Platform features, promotions or rewards.

Account Security and Responsibility

You are responsible for keeping your login credentials secure, maintaining the confidentiality of your account and all activities conducted through it. Accounts must not be shared, sold or transferred to another person.

Account Suspension or Termination

S91 may suspend, restrict or permanently terminate accounts involved in fraudulent activity, promotion abuse, multiple-account creation or other violations of these Terms.

Services Available on the Platform

S91 provides online services including Blind Box purchases, digital collectibles, Buyback services, promotional campaigns, reward programs, physical prize redemption where applicable, and withdrawal services for eligible balances.

Changes to Platform Services

S91 may modify, suspend or discontinue a Platform service without prior notice. Users should refer to the current Platform information and applicable service rules when using individual features.

Every Completed Purchase Includes a Prize

Every completed Blind Box purchase guarantees one prize. Results are randomly generated by the Platform system, while the applicable prize probabilities are displayed on the corresponding product page.

Prize Results and Transparency

Once a Blind Box purchase has been completed, its prize result cannot be modified, exchanged or manually influenced. Winner records are publicly displayed on the relevant product page for transparency.

Blind Box Prize Pools

Each Blind Box prize pool contains a fixed quantity of prizes. Once all prizes in the current pool have been claimed, a new prize pool automatically becomes available.

Review Payment Information Before Confirming

Users are responsible for checking payment information before confirming a transaction. All successfully completed payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Payment Processing and Security

Transactions are subject to the policies of the selected payment provider. S91 may reject or cancel transactions identified as suspicious for security purposes.

Eligible Prize Buyback

Certain prizes may qualify for the Buyback feature. Where available, Buyback values are determined by S91 and may change without prior notice. A Buyback transaction becomes final once confirmed.

RM1 Purchase Buyback Processing Fee

All RM1 Purchase Buyback transactions are subject to a 10% processing fee. Balances obtained through Buyback remain subject to the Platform’s applicable withdrawal rules.

Eligible Withdrawable Balances

Only balances designated by S91 as withdrawable can be submitted for withdrawal. Identity verification (KYC) may be required before a withdrawal is processed.

Daily Withdrawal Limits

Users may submit a maximum of three withdrawal requests per calendar day, with a maximum cumulative withdrawal amount of RM10,000 per calendar day.

Withdrawal Security Review

Withdrawal requests may undergo security screening and risk assessment. S91 may delay, reject, suspend or cancel a withdrawal where suspicious activity, fraud, regulatory concerns or security risks are identified.

Promotions, Rewards and Referral Programs

S91 may organize promotional events, reward campaigns, referral programs and limited-time activities. Each campaign is governed by the specific rules published for that activity on the Platform.

Changes and Disqualification

S91 may modify campaign mechanics, cancel or suspend campaigns, disqualify users involved in fraudulent or abusive activity, and revoke rewards obtained through violations of campaign rules.

Prohibited Activities

Users must not create or operate multiple accounts, use bots, scripts or automated tools, abuse promotions or referral programs, manipulate prize systems or Platform activities, submit false information, conduct illegal, fraudulent or deceptive activities, or infringe the intellectual property rights of S91 or third parties.

Consequences of Violations

Violations of Platform rules may result in account suspension, forfeiture of rewards or permanent account termination, depending on the circumstances.

Ownership of S91 Platform Content

Platform content, including logos, graphics, images, software, text, product information and Platform design, belongs to S91 or its licensors and is protected by applicable intellectual property laws.

Restrictions on Use

S91 content may not be copied, reproduced, distributed or otherwise used without prior written permission from S91.

Temporary Service Interruptions

S91 aims to maintain Platform availability, but temporary interruptions may occur because of system maintenance, software updates, technical failures, third-party service disruptions or events beyond the Platform’s reasonable control.

Service Interruption Responsibility

S91 is not liable for losses arising from temporary service interruptions under the circumstances described in these Terms.

Limits Permitted by Applicable Law

To the maximum extent permitted by law, S91 is not liable for indirect, incidental, consequential or special damages arising from user negligence, third-party payment providers, logistics providers, internet or network failures, or force majeure events.

Rights Under Applicable Law

Nothing in these Terms limits or excludes rights that cannot legally be excluded under applicable law.

Updates to the S91 Terms

S91 may revise these Terms of Service from time to time. Updated Terms become effective immediately when published on the Platform.

Continued Use of S91

Continued use of S91 after updated Terms have been published constitutes acceptance of the revised Terms. Users should review the current Terms when necessary.

Laws of Malaysia

These Terms of Service are governed by and interpreted in accordance with the laws of Malaysia.

Dispute Resolution

Any dispute arising from these Terms should first be addressed through good-faith negotiation. If a resolution cannot be reached, the dispute will be submitted to the competent courts of Malaysia.

How old must I be to use S91?

You must be at least 18 years of age to use the S91 Platform.

Can I create more than one S91 account?

No. Each user may register and maintain only one account. Creating multiple accounts to gain unfair advantages is prohibited.

Can S91 request identity verification?

Yes. S91 may require KYC identity verification, including when necessary for Platform access or withdrawal processing.

Are completed payments refundable?

Successful payments are final, and top-up balances are non-refundable unless otherwise required by applicable law.

Is there a fee for RM1 Purchase Buyback?

Yes. All RM1 Purchase Buyback transactions are subject to a 10% processing fee.

What is the S91 daily withdrawal limit?

Users may make up to three withdrawal requests per calendar day, with a maximum cumulative amount of RM10,000 per calendar day.

Can S91 change promotions or reward campaigns?

Yes. S91 may modify campaign mechanics, suspend or cancel campaigns, and disqualify users or revoke rewards where campaign rules have been violated.

Can the S91 Terms of Service change?

Yes. S91 may revise the Terms from time to time. Updated versions become effective when published on the Platform, and continued use constitutes acceptance of the revised Terms.

How can I contact S91 about the Terms of Service?

Questions regarding these Terms can be directed to the official customer support channels available on the S91 Platform.